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TDS is one of the the biggest independent UK stockist of Brett Products.
TDS is one of the the biggest independent UK stockist of Brett Products.

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Frequently Asked Questions

Buying Through TDS

If I need assistance & advice, do you have specialists on hand to help out?

We can be contacted on 01784 488461 between 07:00 and 17:00 Monday to Friday, and 07:00 to 12:00 Saturdays, where one of our fully trained landscape professionals will be able to assist you with any enquiry. We have over 40+ years in the industry and we are happy to pass on our knowledge & guidance to you. Better still, come down to our distribution centre just off Junction 13 of the M25 and have a chat in person..

Is there anywhere I can view the products?

Absolutely. You'll find a vast array of concrete and natural stone paving solutions and lots of other allied products at our distribution centre . Just 500 yards from Junction 13 of the M25 at 42 Wraysbury Road, Staines-Upon-Thames, Surrey TW19 6HA. We'd love to have you come down and see before you buy.

How competitive are your prices?

We leverage our bulk purchasing power to secure the best prices from suppliers, and we pass those savings directly on to you. By keeping our overhead costs low and utilising efficient delivery methods, we're confident in offering the most highly competitive pricing in the UK.

What happens if there is a quality problem with my order?

To be honest, quality problems arise extremely rarely. Should however there be an issue, you will have someone from our customer services team to work with you to remedy the problem. All of our products are sourced from leading companies that pride themselves on their quality standards and have technical support in the case of any problems.

ORDERING YOUR PRODUCT

Do I have to order full pallets?

Most of our products are sold in full pallet quantities to offer the best value. However, smaller quantities are available for certain items like kerb, and stepping stones. Of course tools can be bought individually. You can see the order quantities for each product on its individual product page.

What is your cut-off time for orders being sent by post?

All orders that we receive AFTER 10:30am will be dispatched on the next working day.

What happens if the product I order is out of stock?

In the unlikely event that we cannot fulfil your order, we will call to inform you of the situation and when the product will be available. You may have a full refund if you are not satisfied with the delivery time that we advise you of.

What if I need more stock?
  • In the case of blocks, slabs etc., we can supply whatever quantity you need, but we recommend that you purchase all your requirements in one order.
  • We suggest that you order at least 10% above your requirements. This allows for cuts and positioning during install, allow for individual units with characteristics that may not be to the users personal liking and. Additionally, consider that due to the nature of some of ours products and the journeys that they endure to get to your door, some breakages may be incurred.
  • If you are unsure of your requirements, please call our office on 01784 488461 and we will be happy to offer advice.
What if I over order?
  • In the case of blocks etc., we are happy to accept any surplus products that you may have, providing that they are in unopened packaging and in the same condition as when delivered.
  • There will be a charge for collection, the cost will depend on the location of the product.

Delivery Of Your Order

Billing or site address... What are my options?

We are able to deliver to an address other than your billing address, but we may require further information from you prior to dispatching your order.

When will my order arrive?

It depends on where in the country your delivery is required. Usually within business 3-5 days for our standard delivery. Smaller items next day (provided you have met our cut-off times). View our delivery page for more detailed information.

What happens if I have some damages/breakages upon delivery?
  • If you are able to see any obvious damages at the time of delivery, please sign for the goods as “Damaged”. Also if possible please take a digital picture to help us establish what caused the problem.
  • Due to the nature of the products, breakages can occur, and without a POD marked “Damaged” it may be impossible or beyond our control to arrange for any replacements to be sent free of charge.
  • We will make it a priority to replace any damaged goods, and by adopting the above steps this whole process can be made quicker and easier.
  • We suggest that you order at least 10% above your requirements. This allows for cuts and positioning during install, allow for individual units with characteristics that may not be to the users personal liking and. Additionally, consider that due to the nature of some of ours products and the journeys that they endure to get to your door, some breakages may be incurred.
  • If you are unsure of your requirements, please call our office on 01784 488461 and we will be happy to offer advice.
  • Unfortunately, we cannot collect damaged product. Customers are advised to dispose of any damaged product once replacements have been organised.
Do you charge for delivery?
  • We leverage our bulk purchasing power to secure the best prices from suppliers, and we pass those savings directly on to you. Our prices are super competitive, so we cannot absorb the delivery costs as well, hence we do have to add a delivery charge.
  • We deliver locally on our own liveried fleet, but use third party pallet carriers to deliver to the rest of the UK, and couriers for overnight smaller items.
  • Certain postcodes will incur additional delivery charges, such as, AB, DD, HS, PA, PH, KW, IV, Isle of Man, Isle of Wight, ZE, BT Belfast, and Dublin/Eire.
  • For a full rundown on these charges, view our delivery page for further information.

Planning Your Project

What do I need to consider when planning a drive or patio.

Planning a driveway or patio project in the UK involves several key considerations:

1. Planning Permission and Building Regulations:

  • Check if you need planning permission: This depends on the size and location of your project. Generally, driveways replacing existing ones usually don't require planning permission, but significant changes or those impacting neighbours might. Check your local council's planning portal.
  • Building Regulations compliance: Ensure your project meets building regulations, especially regarding drainage and access. This might require approval from a building control officer.
  • Party Wall Act: If your project is near a boundary, you might need to comply with the Party Wall Act, notifying your neighbour(s) and potentially obtaining their agreement.

2. Design and Materials:

  • Design and style: Consider the overall aesthetic of your property and choose a design that complements it. Think about shape, size, materials, and patterns.
  • Material selection: Choose materials suitable for the intended use and local climate. Consider durability, maintenance requirements, and cost. Popular choices include block paving, tarmac, gravel, and resin-bound surfaces.
  • Drainage: Proper drainage is crucial to prevent waterlogging and damage. Incorporate drainage solutions into your design from the outset. Permeable paving is often a good solution.

3. Groundworks and Preparation:

  • Site survey: A professional survey can identify any potential problems, such as unstable ground or underground services.
  • Excavation and base preparation: This involves removing existing surfaces and creating a stable, well-compacted base. The type of base will depend on the chosen material.
  • Access: Ensure adequate access for materials and machinery during the construction phase.

4. Budget and Costs:

  • Material costs: Research prices for different materials and obtain quotes from suppliers.
  • Labour costs: Get quotes from contractors or factor in your own labour costs if you plan a DIY project.
  • Contingency: Allow for unforeseen expenses and potential delays.

5. Contractor Selection (if applicable):

  • Get multiple quotes: Compare quotes from different contractors, ensuring they are qualified and insured. TDS has a design and planning division, just ask for more details.
  • Check references and reviews: Verify their reputation and past performance.
  • Written contract: Ensure a detailed written contract outlining the scope of work, payment schedule, and completion timelines.

6. Environmental Considerations:

  • Sustainable materials: Choose eco-friendly materials where possible.
  • Water management: Consider the impact of your project on water runoff and drainage. Permeable paving can help minimise environmental impact.

7. Other Considerations:

  • Access for emergency services: Ensure sufficient access for emergency vehicles.
  • Local regulations: Check for any specific local regulations relating to driveways and patios.

Thorough planning is essential for a successful driveway or patio project. Don't hesitate to consult with one of our professional advisors for advice and guidance throughout the process.

Specialist Product Information

What is Permeable Block Paving, and SuDS, used on driveways?
  • Creating vehicle parking areas on our properties can have environmental consequences. In times of heavy or sustained rainfall the drainage system can become overloaded and cause flooding.
  • This has resulted in changes to Government legislation and it is becoming increasingly important to focus on well balanced, sustainable driveway design.
  • Permeable Block Paving allows rainwater to drain through your driveway to the ground below.
  • Permeable Block Paving is a unique sustainable drainage (SuDS) technology No planning permission is required to install Permeable Block Paving.
What is Resin Bound gravel?
  • TDS Resin Bound gravel is a water permeable paving system which is a hard wearing, low maintenance, and decorative surface.
  • TDS Resin Bound gravel can be used for driveways, paths, playgrounds, swimming pool surrounds etc.
  • TheTDS Resin Bound system involves completely coating the aggregate in a clear polyurethane binder, using a forced action mixer, hand finished to a smooth porous surface between 16-24mm in depth.
  • TheTDS Resin Bound is easily applied, even on wet surfaces. More information is on our website.
What is Resin Bonded gravel?
  • TDS Resin Bonded gravel is an ideal solution where a hard wearing, low maintenance decorative non slip surface is required.
  • TDS Resin Bonded gravel can be used for driveways, paths, ramps, car parks, and factory floors etc.
  • Following initial surface preparation, even when wet, the cold TDS Resin Bonded epoxy resin is applied, then a thin dressing of kiln dried aggregates is applied. Once dry the excess is brushed off leaving a 3-5mm thickness.

Driveway & Paveway Aftercare

Can I remove stains from my driveway?

Yes, we sell Multi Degreaser Oil Stains remover and Pavwash an excellent superior high strength cleaner for use on patios, driveways and paths. More information is available on our website.

Can I seal my patio or driveway?
  • TDS Concrete and Block Paving Sealer, in both matt and gloss finishes. It is UV resistant, resistant to oil, petrol, common chemicals and dirt.
  • It produces a hard yet flexible clear film finish, whilst stabilising joints and prevention against weeds. More information is available on our website.
Is it easy to grout paving?

TDS Easy Grouting Systems, an epoxy based fast grouting system. Simply mix the resins and add to a bag of sand, thoroughly mix, add water, soak the paving area with water and spread the grout with a squeegee and brush off excess when dry.

Can I use de-icing salts (rock salt) on my patio or drive?

Our suppliers do not recommend using rock salt on any of their reproduction stone paving products as in extreme cases it can cause damage to the surface.

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